Support
Get help with account access, purchases, downloads and saved work.
Contact support
Email support@tenurea.com. The link opens your email app. Include your account email address, the tool or page involved, and a short description of what happened.
For a payment issue, include the receipt or transaction reference and purchase date. For a technical issue, include your browser, device, and the error message if available. Keep passwords, full card details, identity documents, and unnecessary resume content out of the message.
Sign-in and recovery
Go to sign in and choose “Forgot password?” to request a recovery link. Open the latest email in the same browser where you requested it, and check your spam folder. Expired links need a new request.
If you are contacting us about an account you cannot access, use its email address so we can identify the right record. We may need to verify the account before changing access or handling a data request.
A purchase or download is missing
Sign in with the account used at checkout and check the matching tool’s history. A one-time purchase unlocks the selected packet; the toolkit covers one packet per tool, including existing previews.
If access has not appeared, or a paid export fails, contact support with the receipt reference. Read refunds and cancellation for the request process. Avoid paying a second time to fix an access problem.
Manage a Boost subscription
In your workspace, choose “Manage billing / cancel subscription” to open Stripe’s billing portal. Review the renewal date and confirm cancellation there. Cancellation is scheduled for the end of the current paid billing period.
If the billing portal cannot open, contact support. A support or refund request by itself does not confirm that a subscription has been cancelled.
Your drafts and personal information
Use “Save version” in your signed-in workspace to save supported application edits and source material to your account. Wait for the saved confirmation before leaving. Sample workspace changes and unsaved edits can remain only in the current browser tab.
For access, correction, or deletion requests, review the privacy policy and contact us from your account email address.