Refunds and cancellation

Request a review within 14 days

You can request an individual refund review within 14 days of a one-time purchase, first subscription payment, or subscription renewal charge. Email support@tenurea.com with your account email, receipt or transaction reference, charge date, and a short explanation. Tell us whether the issue is a duplicate or incorrect charge, missing paid access, a failed export, or another purchase problem.

Generated or downloaded materials can still be submitted for review. We consider the purchase, delivery or access status, usage records, and information you provide, and explain the outcome and any next steps. A request does not automatically result in a refund, and this page does not offer a blanket satisfaction or hiring-outcome guarantee. The 14-day request window does not limit applicable consumer rights.

Missing access or a failed export

Check that you are signed in with the account used for the purchase and that you have opened the selected packet. The toolkit covers one packet per tool, including any existing preview. A separate generation is not automatically included with an individual unlock.

If the paid feature still cannot be used, contact support before purchasing again. Include the error message and receipt reference, and leave passwords and full payment-card details out of the message.

Cancel an optional Boost subscription

Open your workspace, choose “Manage billing / cancel subscription,” and complete the cancellation in Stripe’s billing portal. Check the confirmation and period-end date. Boost renews monthly until cancelled; cancellation is scheduled for the end of the current paid billing period.

If you cannot use the portal, contact support. Sending a refund or support request by itself does not confirm cancellation. Cancelling future renewal does not automatically refund the current or an earlier billing period.

If a refund is approved

Approved refunds are handled through the payment processor to the original payment method where supported. The processor and your bank control when a credited amount appears. Support can help identify a processed refund; no fixed bank-processing time is promised here.

Before your next purchase

The service terms explain one-time unlocks, toolkit allowances, and Boost billing. Current prices appear in the pricing section and checkout. Contact support if the scope of a purchase is unclear.